Refunds are always made using the same payment method used for the order. If you no longer have the card you used to purchase, we recommend that you contact your bank so that they can help us.
If you have not received the refund information email, please check that the email address linked to the purchase is correct. If the return is made through the home collection service or the delivery point, the return will be processed once the goods have arrived at our location. Once the process is complete, you will receive an email with the details of the return.
If the items have been sent in multiple boxes, we will be able to process the return at different times. We will send you an email confirming the details of each of them.
If you prefer, you can contact us to review your case in detail.
If you prefer, you can contact us to review your case in detail.
If you made the purchase as a guest, you can do so from the link you will find in the email confirming your return.
By subscribing to the Elisa Sanna newsletter, you will be among the first to receive information on new articles, events and news.
You can also contact Elisa Sanna’s customer service with any questions related to the newsletter, our team will be happy to assist you.
You can also contact Elisa Sanna’s customer service with any questions related to the newsletter, our team will be happy to assist you.
Some of our items are available online at elisasanna.com. To know the availability of an article of your interest, simply click on it. At this point, two possibilities open up:
If the ‘add to shopping bag’ option appears for that particular size, you can purchase online. We inform you that only the available sizes will be displayed. Or, in this case, you can select the ‘notify me’ option and enter your e-mail: we will contact you when it is available.
If a particular item of your interest is not available online, in this case you will see the wording “pre-order”, which means that it is a special piece.
Our team will be happy to assist you with your purchases.
If the ‘add to shopping bag’ option appears for that particular size, you can purchase online. We inform you that only the available sizes will be displayed. Or, in this case, you can select the ‘notify me’ option and enter your e-mail: we will contact you when it is available.
If a particular item of your interest is not available online, in this case you will see the wording “pre-order”, which means that it is a special piece.
Our team will be happy to assist you with your purchases.
Our pre-order models are special pieces that will be made for you. When choosing your size from our size chart, make sure your measurements match the specifications of the size chart. Remember to check your size before ordering the pre-order models, as they are entitled to the ‘non-return’ policy, as they are made specifically for you.
You can create an account as an Elisa Sanna customer by clicking the ‘Account’ button in the top menu bar. Then, click on “create an account” and fill in the required fields marked with an asterisk. Finally, click the ‘register’ button.
You will receive a confirmation email at the address you provided during the account creation process. For assistance or further information, please contact our team.
Creating an account on www.elisasanna.com allows the brand to quickly identify you when you shop in the online boutique.
You can also:
- Please consult your order history
- Track the shipping status of orders
- Replace items or make returns
- Please update your personal data
To ensure your security, elisasanna.com does not store your credit card information and does not share your personal data with third parties under any circumstances.
If you have forgotten your password, click on the “Your account” section and then on “Forgot password”. You will receive an email to reset your password.
To place an order, add an item to your cart by clicking the ‘Add to Cart’ button on the selected item tab. It is important to indicate, if necessary, the desired size and quantity. After selecting the items, finalize the order from the shopping cart with ‘order confirmation’.
Some of our elisasanna items are available for pre-order online. Before proceeding with the payment, you will be able to modify or validate the cart and select the delivery method. At this point you must indicate the delivery and billing address by choosing one of the following two options:
Once you have placed your order, it will no longer be possible to change your delivery address.
To complete your order, you must indicate your payment method. In the next few minutes you will receive an order confirmation email. When your order is shipped, you will receive a second email with a tracking number to track the package.
Please do not hesitate to contact Elisa Sanna’s customer service for any further information.
Some of our elisasanna items are available for pre-order online. Before proceeding with the payment, you will be able to modify or validate the cart and select the delivery method. At this point you must indicate the delivery and billing address by choosing one of the following two options:
- Sign in if you already have an account at www.elisasanna.com
- Create an elisasanna account if you are placing an order on elisasanna.com for the first time.
Once you have placed your order, it will no longer be possible to change your delivery address.
To complete your order, you must indicate your payment method. In the next few minutes you will receive an order confirmation email. When your order is shipped, you will receive a second email with a tracking number to track the package.
Please do not hesitate to contact Elisa Sanna’s customer service for any further information.
After validation of the order, preparation will take place within 14 days plus delivery days (excluding Sundays and holidays).
To offer you a unique experience, we pay special attention to pre-order items. Each pre-order item is prepared in the Atelier Elisa Sanna with particular care, individually packaged in a box and closed with a silk ribbon. The box is then placed in a box to ensure its protection and anonymity during shipping.
Guarantees, certificates of authenticity, the return label and the Elisa Sanna card.
To offer you a unique experience, we pay special attention to pre-order items. Each pre-order item is prepared in the Atelier Elisa Sanna with particular care, individually packaged in a box and closed with a silk ribbon. The box is then placed in a box to ensure its protection and anonymity during shipping.
Guarantees, certificates of authenticity, the return label and the Elisa Sanna card.
Payment for purchases on elisasanna.com is made by circuit credit card Visa©, Mastercard©, American Express©, Apple Pay©.
Payment for purchases can also be made by paypal (with the exception of telephone orders) or by payment link exclusively by contacting the services of Elisa Sanna.
For more information, you can also consult our general terms and conditions of sale.
Payment for purchases can also be made by paypal (with the exception of telephone orders) or by payment link exclusively by contacting the services of Elisa Sanna.
For more information, you can also consult our general terms and conditions of sale.
Each order is prepared in the Atelier Elisa Sanna with particular care, individually packaged in a box and closed with a silk ribbon. The box is then inserted in a box to ensure its protection and anonymity during shipping.
Guarantees, certificates of authenticity, the return label and the Elisa Sanna card.
Log in to your account, then click on “Your Orders”. You will then have the opportunity to check the status of the order:
All items: 10 days, including delivery.
Pre-order items: 14 days + delivery days.
In Progress: The order has been validated and is being prepared.
Completed: Your order has been shipped to the delivery address indicated at the time of online purchase. You can track your order via the tracking number provided by connecting to the following address. Pending: Payment for your order has not been finalized; a team member will contact you as soon as possible to assist you with your order.
Cancelled: The order has been cancelled by the user or due to the unavailability of the item. It is also possible that the payment of the order has not been confirmed.
All items: 10 days, including delivery.
Pre-order items: 14 days + delivery days.
In Progress: The order has been validated and is being prepared.
Completed: Your order has been shipped to the delivery address indicated at the time of online purchase. You can track your order via the tracking number provided by connecting to the following address. Pending: Payment for your order has not been finalized; a team member will contact you as soon as possible to assist you with your order.
Cancelled: The order has been cancelled by the user or due to the unavailability of the item. It is also possible that the payment of the order has not been confirmed.
You can return any item you ordered within 10 days from the date of receipt. Elisa Sanna offers two return methods: online or in our Milan boutique.
At the time of return, store the item(s) in the original packaging, accompanied by the accessories and documents provided (instructions, guarantees, certificates of authenticity). It is recommended to take all possible precautions to ensure the integrity of the returned product.
Items that are not returned, returned incomplete, damaged, deteriorated, dirty or in any other condition that may reasonably suggest that they have been used or worn, shall not be refunded or replaced.
Similarly, custom-sized pre-ordered items, made according to and/or at the customer’s request or retouched items that have been opened after delivery, cannot be replaced or returned.
Items that are not returned, returned incomplete, damaged, deteriorated, dirty or in any other condition that may reasonably suggest that they have been used or worn, shall not be refunded or replaced.
Similarly, custom-sized pre-ordered items, made according to and/or at the customer’s request or retouched items that have been opened after delivery, cannot be replaced or returned.
The Elisa Sanna team will be happy to offer you personalized advice and answer your questions from Monday to Saturday from 10.00 to 19.00.
By calling +39 3270329874
By e-mail to the following addresses: [email protected] , [email protected]
By calling +39 3270329874
By e-mail to the following addresses: [email protected] , [email protected]
Elisa Sanna
Via San Maurilio, 18
20123
Milan/IT
Via San Maurilio, 18
20123
Milan/IT